PCOS Tracker

How can we help?

Tell us your app version, device and iOS version, what happened and what you expected. Please avoid sending health records or unredacted screenshots unless necessary. Support is not a medical service.

Plus did not unlock

Open the Plus screen and choose Restore Purchases. Make sure you're using the Apple account that bought Plus and have an internet connection. If it still does not unlock, contact us. Do not send your Apple password or payment details.

Cancel or request a refund

Manage subscriptions with Apple. Deleting the app does not cancel a subscription. Lifetime purchases do not renew. For refunds, use Apple's refund request page.

Edit or delete records

Open History to find and edit a record. Swipe left on a record in Today or History to delete it. Manage lab records in Labs. See the privacy policy for the current deletion-marker and backup limitations.

Apple Health

Enable Apple Health in Settings and choose which types to share. Use Sync with Apple Health to retry. Manage Health permissions and original Health records in Apple's Health app. Imported records edited here do not modify originals written by another app. Notes, lab results and custom symptoms are not sent to Health.

Free backup and restore

Open Settings → Backup & restore → Save backup. Save a fresh copy after important changes and before switching phones. Choose Restore from backup on the new phone and review the confirmation. This adds missing records and preserves existing ones; it does not send restored records to Apple Health. No Plus subscription is required. Files contain sensitive health information and are not encrypted by the app, so choose a trusted destination. A copy stored only on a lost phone cannot recover that phone’s data. Direct iCloud diary sync is no longer offered; previously uploaded copies have not been deleted.

Protect your records

If records appear missing, do not uninstall the app as a troubleshooting step. Contact support first. Exports saved outside the app are independent copies; take care when sharing them.

Medical questions

The app records observations, not diagnoses. Ask a qualified healthcare professional about symptoms, lab results or treatment. For emergencies, use local emergency services.